FREQUENTLY ASKED QUESTIONS

Please contact us with any questions not answered and we will respond as quickly as possible.  If you prefer not to use the contact form, you can email us at timesgonebyphotography09@gmail.com

WHY DO I SEE A PRODUCT OR COLOR BUT CAN’T ORDER IT?

We make every effort to prevent a situation where you order an item that is out of stock so that you are not disappointed in ordering an item that is not available for prompt shipment. For this reason if any products or colors are not available we turn that product ‘off’ so that it can not be ordered.  Once the item is back in stock the item will be activated so that  it can once again be ordered. 

CAN I BE NOTIFIED WHEN A PRODUCT BECOMES AVAILABLE?

 Yes – if you sent us an email at TimesGoneByPhotography09@gmail.com or use the contact form to let us know what item you are interested in, we will notify you once it becomes available.

WHAT IS THE DIFFERENCE BETWEEN FEATURED ITEMS AND SPECIALS?

Featured items are items we want to bring special attention to, they are shown on our home page and may or may not be on sale.
Specials are products that are being offered at a special sale price.  Featured Items and Specials change weekly.

ARE THE ITEMS WARRANTED?

 Most items carry a manufacturer’s warranty, this is generally noted in the features or specifications of the product. Additional information can be found on our shipping and warranty policy page.

WHEN WILL MY PRODUCT SHIP? 

Most items will ship within 3-5 business days of payment verification.  For full details see our Shipping Policy page.

ARE PRODUCTS RETURNABLE?

Defective items can be exchanged.  All original packaging, manuals, etc. must be returned.  Please see our Shipping Policy for full details. 

WHY DIDN’T MY SHIPMENT ARRIVE IN ONE BOX?

 Products may ship from different warehouses to get them to you as quickly as possible.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Near the top of the page you will see a link for tracking, or click here.